FAQ

What is an eSIM?

An eSIM, short for embedded SIM, is a programmable SIM card that is embedded directly into a device, eliminating the need for a physical SIM card. It allows for easier switching between mobile networks without needing to swap out physical SIM cards.

How do I activate my eSIM?

To activate your eSIM, you can typically scan a QR code provided via e-mail or manually enter the activation details into your device's settings. Follow the instructions provided on the Home Page.

Can I use an eSIM with any device?

Not all devices support eSIM technology, so it's important to check if your device is compatible before purchasing an eSIM. Most newer smartphones, tablets, and smartwatches support eSIM functionality, but it's always best to confirm with your device manufacturer.

How do I switch between eSIM profiles?

Switching between eSIM profiles is typically done through your device's settings. You can easily switch between different mobile networks or data plans by selecting the desired eSIM profile from the available options.

Is my eSIM secure?

eSIM technology is designed with security features to protect your personal information and data. Just like a physical SIM card, eSIMs are encrypted to prevent unauthorized access and ensure secure communication between your device and the mobile network.

Can I transfer my eSIM to another device?

eSIMs are tied to the specific device they are activated on, so they cannot be easily transferred to another device. If you need to switch devices, you will typically need to deactivate the eSIM on the current device and activate it on the new device following the proper procedures.

What are the advantages of using an eSIM?

Using an eSIM offers several advantages, including the convenience of not needing to carry physical SIM cards, the ability to switch between mobile networks easily, and the flexibility to add multiple eSIM profiles to a single device for different purposes or travel. eSIMs also offer optimal security.

 

What do I do if my eSIM comes to life and tries to eat me?

Stay calm and avoid any sudden movements that may provoke the eSIM further. If available, seek expert assistance or contact us for guidance on how to address this unusual occurrence. Document the incident for future reference and consider consulting cybersecurity professionals to prevent similar incidents in the future.